What is your Return policy?
We understand that sometimes a product may not meet your expectations. We offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving it for a refund or exchange. Please review our Returns policy on our website for detailed instructions.
How do I determine my size?
To ensure you select the right size, we provide a size chart on each product page. You can refer to our size guide, which includes measurements for different regions. If you're still unsure about your size, feel free to contact our customer support team, and we'll be happy to assist you.
How can I track my order?
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to track the status of your shipment. Simply click on the tracking link provided in the email or visit the "Track Order" section on our website and enter your tracking number.
Do you offer international shipping?
Yes, we do not offer international shipping.
What payment methods do you accept?
We accept major credit cards, including VISA, Mastercard, American Express, Discover, Diners Club, Maestro, Union Pay, Shop Pay, Apple Pay and Google Pay. You can select your preferred payment method during the checkout process.
How long does it take to receive my order?
Delivery times may vary depending on your location and the shipping method chosen. Typically, orders are processed within 1 - 2 business days, and delivery within 3 - 5 business days for domestic orders. Please refer to our Shipping Policy for more specific information.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, please note that once an order has been shipped, it cannot be canceled or modified.
What should I do if I receive a damaged or defective item?
We apologize if you have received a damaged or defective item. Please contact our customer support team immediately with your order details and a description or photo of the issue. We will assist you in resolving the problem by providing a replacement, refund, or exchange, depending on the circumstances.
How can I contact customer support?
Our customer support team is available to assist you with any inquiries or concerns. You can reach us through our Contact Us page on our website, where you can submit a message or find our email address and phone number for direct communication.
Phone number: 447446215329
Physical address: rattire, 1 Manasty Road, Orton Southgate, Peterborough PE2 6UP, United Kingdom